A Process for Designing and Developing Interactive Learning Objects for Organisations

Organisations are increasingly adopting e-learning environments for employee and customer training projects. These environments use educational technologies and interactive learning objects (ILOs) to increase the quality of digital training experiences. ILOs are growing in popularity because material is multimodal but even more so, interactive which engages trainees and increases motivation to learn. Several studies have proposed processes and guidelines for improving the usability and user experience (UX) of system applications and websites. However, the processes and guidelines for designing ILOs are limited and the majority of these focus on ILOs adopted in educational institutions. Corporations need to consider additional factors, such as the organisational culture and the disparate profile of users when designing their e-learning environment and the ILOs to be adopted. This paper seeks to answer the research question, “What process should be followed when designing interactive learning objects (ILOs) in a corporate context?”. The purpose of this paper is to propose a process for designing and developing ILOs (PDILO) that can be used to increase the UX of these ILOs and ultimately, the usage thereof in an e-learning environment for corporate contexts. A case study approach was adopted and the case was a software development company incorporating e-learning into its management strategy. The design process was used to design ILOs that formed part of a module in the company’s new elearning environment. The proposed process can be used to guide content developers with the design of ILOs in e-learning environments and ultimately improve the success thereof.